MOOVU Policies
MOOVU Kasi Rides is a South African ride-hailing platform that connects customers with approved independent drivers for local transport services. This Privacy Policy explains how MOOVU collects, uses, stores, shares, and protects personal information when you use the customer booking flow, driver portal, admin portal, website, mobile app, PWA, support channels, payment review flows, chat, trip sharing, and push notification services.
This policy is written for customers, drivers, driver applicants, administrators, support users, visitors, and any person who contacts MOOVU or is included in a MOOVU trip, payment, support, safety, or operational record.
MOOVU uses location data because ride-hailing cannot work properly without pickup, destination, route, distance, driver availability, and active trip context. Customers may type an address or use device location to set a pickup. Drivers use location while online so MOOVU can offer trips accurately and confirm workflow actions near pickup or destination where supported.
Driver location is used for dispatch, trip offers, trip status accuracy, safety, support, and operational records. If a driver disables location or submits inaccurate location information, trip offers and workflow actions may not work correctly.
MOOVU uses mapping providers such as Google Maps for geocoding, place search, distance, duration, and map display. Those providers may process mapping queries and technical data under their own terms and privacy notices.
When you enable notifications, MOOVU stores a Firebase Cloud Messaging token or web push subscription so we can send important ride, chat, payment, driver, account, and admin alerts. Notifications may be sent while the app is open, in the background, or closed where supported by Android, iOS, browser, and device settings.
You can disable notifications in your device settings or browser settings. If you disable notifications, MOOVU may still show in-app updates, but important ride or payment alerts may be delayed or missed.
MOOVU may store trip chat messages between the assigned customer and driver, message read state, support requests, ratings, complaints, incident notes, and admin review records. These records help complete trips, resolve disputes, support safety reviews, and investigate misuse.
Do not send passwords, bank card numbers, government identity numbers, or unnecessary sensitive information in chat or support messages. MOOVU may restrict, review, or preserve communications where required for safety, fraud prevention, legal compliance, or dispute handling.
MOOVU processes personal information to provide the service, perform user agreements, protect legitimate business and safety interests, comply with legal obligations, and where needed, based on consent such as notification permission or location permission.
Subject to applicable law, including South African privacy principles, you may request access to your personal information, correction of inaccurate information, deletion where legally possible, restriction or objection to certain processing, and information about how your data is used.
To make a privacy request, email admin@moovurides.co.za. We may need to verify your identity before acting on the request. Some records must be retained for legal, accounting, fraud prevention, dispute, or safety reasons.
MOOVU keeps account, trip, receipt, payment, commission, driver, support, legal acceptance, notification, chat, and audit records for as long as needed to operate the platform, provide support, resolve disputes, detect fraud, satisfy tax/accounting obligations, enforce terms, and comply with law.
When information is no longer needed, MOOVU will delete, archive, anonymize, or restrict it where reasonably possible. Backup copies and logs may remain for a limited period as part of normal security and disaster recovery processes.
MOOVU uses authenticated sessions, role-based access, protected API routes, server-side checks, HTTPS, Supabase access controls, Firebase server credentials only on the server, OTP trip controls, protected payment review flows, and operational logging.
No app, network, or database can be guaranteed perfectly secure. Users must protect their login details, keep devices secure, avoid sharing OTPs except with the assigned driver for the correct trip, and report suspicious activity quickly.
MOOVU uses cloud and infrastructure providers that may process or store data in South Africa or other countries. Where information is transferred internationally, MOOVU aims to use reputable providers and appropriate safeguards for platform operation, security, and support.
MOOVU is intended for users who can lawfully use ride-hailing services, create accounts, and enter platform agreements. Minors should only use MOOVU with appropriate permission and supervision where required by law. If you believe a minor has created an account without proper authority, contact MOOVU for review.
MOOVU may update this Privacy Policy as the platform, mobile apps, legal requirements, payment operations, safety features, or notification systems change. The latest version will be shown on this page. Continued use after an update means you accept the updated policy where allowed by law.
For privacy, account, support, payment, driver, receipt, notification, or deletion questions, contact admin@moovurides.co.za.